Tenancy FAQ

How do I book an inspection for a property?
Fresh carries out both private viewings and open for inspections, during the week and on weekends – We do not hand out keys. You can see a list of our current available properties here. If you see a property you would like to inspect, please contact us and we will get back to you within 24 hours.

How do I apply for a property?
You can fill in an application form via our page link by clicking here and fill out the details of the property you are applying for. Please ensure you have filled out the application in full and sign where indicated. It’s also worthwhile making sure your references know that Fresh Estate Agents will be calling and are easily contactable.

When will I find out whether I am successful with my application?
We try to ensure all applicants are advised of the outcome within 48 hours of making an application. Unfortunately, at times this may not be possible if references are hard to contact, or in the instance of an overseas investor; in which case we will at least advise you of the delay.

When can I sign the lease and how do I pay the initial rent and bond?
We generally do sign-ups at our office by appointment, or at the property itself. The bond will need to be transferred to Fresh Estate Agents Property Management Trust Account and be cleared funds. The first two weeks rent can also be paid directly into our trust account and again must be cleared funds prior to signing the lease and handing over of keys.

When do I receive keys to the property?
Keys will be given to you at the property on the day the tenancy begins. We will need to see the rent cleared in our account prior to this time – don’t forget that cheques and BPay transfers may take a few days to clear. You will be given one full set of keys to the property; you’re welcome to have further sets cut at your own expense but please note that all keys must be returned at the end of the tenancy.
If you wish to change the locks on the premises, you may do so at your own cost as long as you have first obtained written consent from Fresh Estate Agents and a copy of the new set is provided within 24 hours. In the event that you have misplaced your keys, or locked yourself out of the property you will be responsible for this cost.

How do I pay rent?
Rent can be paid by bank cheque, money order or bank transfer. You may pay by personal cheque, however all dishonor fees will be the responsibility of the tenant. If you receive Centrelink benefits, you may also choose to pay by Centrepay.
Please ensure any bank transfers are made at least 3 business days in advance of the due date to clear in our account. If paying by cheque it may take up to 5 business days to become cleared funds and should be posted at least a week in advance to avoid the tenancy becoming in arrears. Cheques for rent are to be made out to Fresh Estate Agents Property Management Trust Account and posted to PO Box 773, Banora Point NSW 2486.

Do I need insurance?
If you wish to protect your belongings, insurance is a must. Damage or theft of your valuables are not covered under the landlords’ policy. Contact an Insurance Broker that can offer contents insurance for tenants or speak to your current insurer.

Will there be inspections?
Yes. Fresh Estate Agents inspects all properties initially three months into the tenancy, then every six months thereafter. If your existing landlord has changed agents and now engaged Fresh to manage the property, there will be an inspection at the time of the change of management, then six monthly thereafter.

How do I report Maintenance Issues?
All maintenance issues need to be reported in writing. To download a maintenance form, please click here. Please note that in the event of maintenance being requested which has resulted from misuse of an appliance, or damage caused by yourself or your visitors, the landlord may request payment of any tradespersons invoices relating to the request.
In the event of urgent maintenance, please contact us on 1300 937 039 or by email.
Urgent maintenance as:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase.

Do I need to connect the electricity, gas and water?
Yes. Alternatively we can arrange the connection for you using a company called Direct Connect. Direct Connect is a free service to all tenants for the connection and disconnection of these services. We fill in a form using your details supplied on the tenancy application to the company and they will connect the electricity and gas on your behalf.
There are no contracts with Direct Connect, you can use us to connect these services for you to ensure all is ready by your move in date and negotiate rates directly with AGL or your own company after connection.

Do I have to maintain the gardens?
Yes, unless your lease states otherwise. If you feel you cannot maintain the gardens please contact us and we can provide recommendations for a gardener to do so on your behalf (at your own cost).

What do I need to do when I vacate?
You must ensure the property is returned in the same condition as when you first moved in. This is reflected in the “Condition Report” you received at the commencement of the tenancy. Once you have advised of your intention to vacate you will be supplied with a vacating guide checklist to ensure you don’t miss anything, and your bond can be returned as soon as possible.

When can I get my bond back?
Providing the property is returned in a good condition, bond claim forms will be sent out as soon as possible to the forwarding address you have supplied. You will need to fill in your bank account details, sign the form and send it back to us and we then forward it onto the RTBA (Residential Tenancies Bond Authority) for your bond to be processed. In the event there is more to do at the property, you will be given the opportunity to return, or we will arrange tradespeople to attend on your behalf and have the invoice amount deducted from your bond.